28 May 2018
This IDS product warranty offers the customer peace of mind and protection in addition to other rights and remedies for the consumer under the law relating to goods of the type covered by this warranty.
Unless otherwise specified, the warranty period against defects for products manufactured by IDS shall be 24 months from the date of purchase.
For all other products supplied by IDS, refer to below table.
To make a warranty claim, the product should be returned to any IDS branch. The product must be returned with the installer’s fault report clearly stating the company name and contact details of the purchaser, the date of purchase, product code(s), the original invoice number and a detailed fault description. Products deemed faulty will be replaced free of charge, but no responsibility is accepted for products subjected to misuse nor is responsibility accepted for consequential costs. Warranty is voided for any water damage, high voltage surge damage, insect damage and misuse. IDS does not repair out of warranty products.
For product failures:
•Out the box product failures - IDS will replace the faulty product with a new replacement product
•In warranty product failures - IDS will replace the faulty product with an equivalent replacement refurbishment product and cover the balance of the warranty
|WARRANTY PERIOD||PRODUCT CATEGORY||WARRANTY PERIOD|
|IDS manufactured product||27 Months||Key switches||12 Months|
|HYYP||27 Months||Relays & switches||3 Months|
|GSM antenna's||24 Months||Centurion||12 Months|
|SELCO||24 Months||Yale||12 Months|
|Smoke detectors||12 Months||Union||12 Months|
|Visonic||12 Months||GSC||24 Months|
|OPTEX||24 & 60 Months
- product specific
|Xwave & Xwave||27 Months||Door closers||12 Months|
|Cable||12 Months||Magnetic locks||12 Months|
|Batteries - lead acid||12 Months||Dahua CCTV||36 Months|
|Batteries - Gel 36 Months||36 Months||Dahua Monitors||12 Months|
|Batteries - Alkaline||3 Months||Seagate||24 Months|
|Sounders & strobes||12 Months||Sherlotronics||12 Months|
|LEDs 3 Months||3 Months||ET||12 Months|
|Transformers & power||12 Months||RDC||12 Months|